It takes work.

 

I am fortunate enough to love what I do.

 

Not everyone that I speak to in this business loves what they do.  It would really suck to spend a majority of your life doing something you don’t love.

 

But like anything you love, it can get stale after a while!   In the last few years, I have really paid attention to making myself happy.  That doesn’t mean taking the easy way out of situations that don’t make me happy.  Or giving up on people that don’t make me happy.

 

It usually means finding ways to work with people and situations in a way that works best for me.  Sometimes it means changing a relationship, letting an employee move on to a better situation, changing how I work with a customer, or how I deal with a friend….or a loved one.  It can be stressful at first, but in the end it always works out for the best.

 

Do you do this in your life? Do you keep dealing with situations that are truly un comfortable for fear of hurting someone elses feelings…when all along it makes you unhappy?

 

Life is too short.  Only YOU can change your situation.

 

I have learned that it takes WORK to keep yourself happy.  Regular and constant improvement, education, a little spice!!

 

You can apply this analogy to all of life honestly.  If it’s people you deal with that are causing you issues – take charge and make changes that work for you.  Try to make changes that work best for everyone and keep your karma strong (or whatever you call it – we all know how you deal with people always comes back to you somehow!).

 

If it’s your love life….are you really putting in that extra effort to make it work? Are you trying to spice things up, keep it interesting, add new challenges and new adventures?  Are you stuck in a rut that you desperately want out of…..how much do you want to be the other person likes “The Pina Colada song” too?  You never know unless you try.

 

The easiest thing to make changes and keep interesting is the way you spend the majority of your life!! Your chosen career.  We are so lucky in dentistry to have so many options on how we perform our business.  Every happy dentist I speak with finds procedures within that they love.  There are many who are unhappy performing procedures they don’t love to do.   But that CAN be part of the fun or challenge that can make a career interesting too.

 

I have noticed those doctors who find the most happiness in what they do tend to have the most CE – and attend courses regularly.  They are always looking at new and exciting ways to perform.  Educating not only themselves, but those people that work with them.  They share the excitement, and love introducing constant improvement to their offices.

 

There is nothing much better than being rewarded for presenting and having accepted a treatment plan by a patient…and then having them send you a sincere thank you for making their life better.

 

You can do this tomorrow.  Book a CE course, bring your staff.  Introduce yourself to some of the many new and exciting ways to perform dentistry….digital xray, intra oral cameras, soft tissue lasers, rotary endodontics, implants, orthodontics, in house bleaching procedures, TMJ, sleep devices, Cad Cam dentistry, how about new Electric Handpieces which I absolutely guarantee will make your days more enjoyable??

 

Have fun and fall in love all over again….

 

Smile!!

Man is a knot into which relationships are tied.

 

Goodmorning!

 

This is quick and off the cuff.  Most of the time I take the week to ‘build’ an email – but once in a while I just wing it!!

 

As many of you know by now, I have moved to a new place. I am looking out my loft at a beautiful view from the 4^th story at all the people hustling and bustling. This is a  very happy and exciting new start on my life…but I am proud to say I have no regrets.  The right people keep coming into my life.  I have a strong faith in how I live my life.  Some call it Karma, a higher power watching over you. I just feel like when I try sincerely to give more of myself, I get it back 10X over.

 

And lately I have been very inspired – my mind has been on ‘success’ overdrive.  Thinking of ways to help my friends build stronger relationships within their own businesses, and how to help you get what you want out of every day – what we all want…. strong relationships with those we care about the most and happiness.

 

The money just seems to follow those who build on these principles…and the cool thing is it matters less and less the more it comes when you are doing these things.

 

The upcoming course is an example of what I mean.  Although it’s got a title of “Unlocking the mystery of no shows and cancellations” it’s all about a patient experience.  We aren’t going to try to show you how to make sure you call and confirm appointments…who doesn’t do that in some form already?

 

This is all about a patient experience.  It’s all about every member of your team. Hiring the right people. Sending the right message. Making sure not only to get the patient in the chair, but even more to follow up and make sure they are happy and well educated when they leave.

 

So many of you are just sending your ‘staff’.  That’s not the point.  You are the person most responsible for your business.  Are you sure your patients are getting the message of how proud you are of your talent, of how you handle your affairs?  Do you show how much you care from the point of hiring the best team all the way through to the most amazing patient experience? Do you follow up? Does a team member you trust follow up?

 

The reason you are on this list, and I kinda check on you so often is because I am VERY proud of how I handle my business.  I take a lot of time not trying to SELL you anything, but rather trying to get to know you better so I can UNDERSTAND how I might be able to help you.  That is a relationship. That is everything to me.

 

And I am happy.

 

This is the kind of thing I like to share with other friends at work.  If I am asked what makes me successful…it’s truly my relationships that take a lot of work, and also are only worth pursuing if it’s mutually beneficial.  I give 110% and ask for commitment and loyalty. And if there is ever an issue, it’s easier to discuss open and honestly that way.  In 28 years it has worked very well.

 

Most still don’t get it.  There are so many “fake ass used car salesmen” who are only nice until you buy something and have no skills or consideration on what it takes to get loyal relationships.  There are countless salesmen/consultant  who work hard to get to know you just so they can sell you something – then they are on to the next conquest.  No commitment. Rare loyalty.  This relationship thing in business can be an analogy for real life too…

 

There isn’t anything I wouldn’t try ethically to make your practice succeed!  I don’t always know the best prices on every product against every supplier – but I can GUARANTEE that I am better at the whole process than any staff member you could ever hire.  I want to be that guy for the life of your practice.

 

Can we do that?

 

My thought today….if you read nothing else…

 

“What makes people passionate, pure and simple are great experiences.  If they have a great experience with your product or service – they are going to be passionate about your brand!! They will be committed to it.  They will tell friends, brag about you – about how much better it is where they are compared to how they get treated.  It can be viral.”

 

It takes a commitment, a true passion and caring to get here.  I personally had to re-evaluate my life several times taking many small steps to be as lucky as I am in life knowing you….

 

Smile!

 

 

 

Warren Bobinski

So many people spend their health gaining wealth, and then have to spend their wealth to regain their health

Fitbit - an excellent health tool!

 

Hi all!

 

I was down in Arizona this Christmas and I went out for some boxing day sales to buy new pants.  My ‘normal’ waist size is about 33…but I admit the pants were getting a little snug.  It’s funny how you can stay more or less the same weight and yet your body shape changes!!  I started trying on size 35 pants and told myself it was ok if I was getting 1” or 2” on my waist every 10 years…we are all getting older…blah, blah, blah.

 

I walked out of the dressing room disgusted with myself, and didn’t bring home anything but new underwear and socks…..but I DID go to Best Buy thinking buying some new little electronic gadget may make me feel better…

 

And I came out with a product called a Fit Bit.

 

The fit Bit is a high end Pedometer, wireless sleep tracker, connected calorie counter…it was exactly the motivation I needed to get serious about getting rid of that flab!!

 

I started making sure I was getting close to 10,000 steps per day – and I also soon realized exactly how bad my diet really was.  Even the days I didn’t think I was eating much – I learned that I was eating the wrong things! It didn’t take much for me to adjust my lifestyle.  I have been a bit of a fitness nut all my life…I was just a little off kilter and kind of lazy actually.  Accepting that I could get into this kind of shape! YUCK!! So I adjusted my protein up and my carbs to mid level (hey we own a bakery – and the stuff is like crack!).  I started eating something nutritious every few hours – so about 4 – 5 times per day but much smaller meals.  Cut down about 700 calories a day and increased my cardio to 40+ minutes per day.

 

And I lost 16 pounds in 6 weeks! Now 2 inches on the waist….but not quite happy there yet.

 

My new goal is to gain back muscle I used to own.  And that is a HUGE commitment! It takes dedication to lifting heavy. And I will.  I forgot how good it makes me feel, not just physically – but mentally.  It helps me with confidence.  There are no real downsided other than finding time – but HEALTH is one of the most precious things we have.  It amazes me how many people wait until they have major issues before adjusting their lifestyle.  HEALTH is a gift, I plan on making an investment…

 

How about you?

 

Smile!

Warren Bobinski

Success in Dentistry and Life

We all want to feel valuable.

 

“We all stumble….every one of us. That is why it is a comfort to go hand in hand” Margaret Mead

 

That staff member asks for a raise as a way to feel more important and valuable.  So often I get calls from staff members looking for another job.

 

And you know what……It’s NEVER been about the pay.

 

And yet, when I sit and consult with many of my doctors – it’s the number one thing many are thinking about!!

 

Think about how you want to be treated when you are performing.  Do you like it when someone doesn’t respect your treatment plan.  Questions your work?  Thinks you are overpaid for what you do? Tells you how to do dentistry, and they decide to pay you what THEY think it’s worth, or will just go somewhere else if you don’t do as they say.  What if they just think ALL dentists are the same, and think they should just go save a buck?

 

We are all human.

So think….

 

Who would you work harder for? Provide the highest quality of treatment for? That person who respects you,  is happy to pay you what you ask, accepts your treatment plan and advice?  Or that person who grinds you and tells you from day one they are just going to “get a second opinion” to make sure you are giving them good advice?  Maybe they will just ‘shop around’ to see if they can get a better deal…and they probably can. But will it really be the same as what you do?

 

Interesting things I know…

 

Most offices with high turnover pay the highest wages. Did you know that?

Most offices with the highest overhead also have multiple sales reps. Ya, that’s a plug for me. But my guys who check RK house and compare to the majority tend to be in the most desired ‘positions’ (low overhead, high production)….I don’t believe it’s a fluke.  I am proud of it, and proud of you, my friends for getting there!

 

Soooo…..

 

The golden rule of treating others how you would want to be treated yourself…..it seems too often forgotten while ‘doing business’.  “It’s just business”…..is it really?

 

If you want staff to perform – make sure they feel the respect for what they do.  Give them some freedom and understand they don’t live to work, they work to live.  The most passionate people find a way to enjoy what they do – get a sense of accomplishment at the end of the day, and the true reward is not really the paycheque (albeit, it is one way to show people how much we value them – it isn’t the only way).

 

It works well with staff, and you almost always get back what you give.   Every high performing office rewards staff, pays ‘average’ but allows staff to show their skill and doesn’t dictate.  They find the right spot on the team for each team member. They have fun.  They often play together and pursue the passion for the profession together….

 

Production is more valuable than Deduction

 

Watching your expenses is important.

 

But stressing about dollars to save dimes is not good.  It is a path to mediocrity.

 

Instead focus on the end result.  Performance and time is everything in this profession.  If you keep your eye on constant improvement, time and proper staff management – the expenses will ALWAYS fall in place.

 

Did you know that wasted product and time  IN THE OFFICE will cost you more than you could ever save by ‘shopping around’.  Go ahead and see how much a wasted drop of bond costs….or two minutes of time wasted instead of performing chair side.  High performing staff will earn your practice much more relative to pay than an inexperienced person would for a few bucks an hour less.  You know it. 

 

The offices with the highest performance work as a team.

 

Every team member knows their job.  They are motivated to do better by the other team members doing better.  It’s a much easier goal to accomplish with a clear path.

 

Team meetings are valuable and necessary.

Having a goal is important, or you are on the path to nowhere.

With no sense of direction, you get no sense of accomplishment –and the team flounders.

 

KISS

 

When things are running right – it just keeps getting better.

 

It takes a bit of work to get on the right path – but once you have it figured out, it can become a self propelling machine.  The beautiful thing in our business is the amount of shared success stories.  It’s easy as a consultant (not a Salesman)  to help find ways to increase your production.  Most of the ideas are NOT just ‘let’s wing it’.  Since I know most of you so well, I can help find ways to get you where you need to be…..and that’s what I really do. Consult.

 

Someone told me the other day they didn’t understand how it was better for them to only have one ‘salesman’ to work with.  They felt it would be more advantageous to have us compete with each other.

 

We are not different, I always ask….when you are good at what you do – and you know the TRUE value of your services, and what you would do in a strong relationship you are trying hard to develop for life….how hard are you going to work if every step of the way your skills are questioned?

 

My commitment to you (sorry for the self promotion) is a lifetime commitment.

 

I have been there from the time of graduation, through staff changes, kids growing up – graduating, going on to build their own dental practices, selling practices.  There are not many other team members that are there from day one to the day you retire.  That kind of commitment is what you get from me, and it means ALWAYS doing the right thing.

We all want to feel valuable….

 

Have a great weekend my friends!

 

Smile!

Warren Bobinski

Success in Dentistry and Life!

 

PS –Dr. Gordon Christianson just “friended” me on Facebook….I thought that was pretty cool!

“A Successful man is one that can find a way to build a house out of the mud, sticks and stones that were thrown at him by those who didn’t believe”

Is it more important to add 3.8% to your yearly sales or your wages than to do the right thing?

Would you get rid of employees just to increase profitability, or would you take a little hit as an investment towards a stronger future with these people you once believed in?

Would you be willing to make another colleague look bad – point out their faults just to make yourself look better and get that raise?

Would you take short cuts to make it look like you are performing at a level that is not real? Pump through quarterly profits to increase the stock price so you can sell your personal stake and take advantage of others who don’t know any better? Or kiss the bosses ass while you really are out only for yourself and would take his/her place in a flash?

On your way to increased sales, did you do anything you had to do….or did you sometimes have to pass up a sale to maintain your integrity?

Are some people too busy on the road to success to realize there is a poor man lying by the side of the road beaten that may need some help?

Can we get to a world where true success is measured in loyalty? By rewarding only the people and companies that do the right thing – not just focus on profit, but focus on people.  Can a measuring stick for investors be based on companies that make long term commitments to making the world a better place and being as loyal to its’ people and the environment as the people and the environment are to the company?

Can success be measured in companies that have a sincere desire to do the right thing, and believe that doing so will increase brand loyalty, and in the long term profitability – profits which are re-invested in growing the company and offering more opportunity for the right people?

 

What if companies stopped believing just the next quarter has to be the best one? What if they thought long term we need to do the right thing, and it may mean taking a step back to re structure?

They say companies are not people. I say they are.

I say all business is personal.

I say success is not measured in how much more money you made, but in the way you thought differently to get there, and how many people you helped along the way.

Sometimes a success can be measured in a….

 

Smile!

Warren Bobinski

Success in Dentistry and Life.